Windows 11 - Application is not allowed: Computer OS and procedure OS not compatible. [SDM223611]

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When sending a SD Package to a windows 11 machine following error is displayed :

 

Application is not allowed: Computer OS and procedure OS not compatible. [SDM223611]

 

Environment

Client Automation 14.5 CU6 or CU7

Cause

This error could occur when :

- Target machine is Windows 11

- SD Procedure has Run on OS set to :

Win 10 x64

or

Windows 32-bit

 

 

Resolution

Domain Manager CU6
Apply the patch 99111996 on the Domain Manager 14.5 CU6 : 99111996

 

Domain Manager CU7
Apply the patch 99112337 on the Domain Manager 14.5 CU7 : 99112337