Identity Manager : IDM 14.5 Provisioning Server install errors out with error code = 200 and STACK_TRACE: 14

Products

• CA Identity Suite

Issue/Introduction

Installing stand-alone IDM 14.5 Provisioning Server errors out with below errors reported in install log:

Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, Waiting for im_ps to start up... 601
Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, Checking if Server is Contactable
Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, Creating InitialDirContext for Environment 'env'
Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, Naming Exception in CreateContext: javax.naming.CommunicationException: localhost:20389 [Root exception is java.net.ConnectException: Connection refused]
Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, Server: localhost:20389 SSL: false
Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, DN: cn=etaserver,dc=eta Password: XXXXX
Install, com.ca.etrust.install.admin.ConfigureAdminServer, dbg, Exception in isServerContactable(). Reason: javax.naming.NamingException: javax.naming.CommunicationException: localhost:20389 [Root exception is java.net.ConnectException: Connection refused]
Install, java.lang.String, msg1, WARNING: Timeout occured attempting to contact server..
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AT THIS POINT THE IMPD FAILS TO START DURING THE INSTALL PROCESS after 600 seconds and it switches to port 20390
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Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Using TLS protocol...
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Creating InitialDirContext for Environment 'env'
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Naming Exception in CreateContext: javax.naming.CommunicationException: <hostname>:20390 [Root exception is java.net.ConnectException: Connection refused]
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Server: <hostname>:20390 SSL: false
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, DN: cn=etaserver,dc=eta Password: XXXXX
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Cannot bind via SSL, switching to non-SSL mode now.
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Creating InitialDirContext for Environment 'env'
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Naming Exception in CreateContext: javax.naming.CommunicationException: <hostname>:20390 [Root exception is java.net.ConnectException: Connection refused]
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, Server: <hostname>:20390 SSL: false
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, dbg, DN: cn=etaserver,dc=eta Password: XXXXX
Install, com.ca.etrust.install.admin.ConfigureAdminCommon, err, Error importing LDIF file '/products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/data/useradd_etaadmin.tmp'. Reason: javax.naming.NamingException: javax.naming.NamingException: javax.naming.CommunicationException: <hostname>:20390 [Root exception is java.net.ConnectException: Connection refused]
Install, com.ca.etrust.install.InstallUtils, msg1, ---- BEGIN LOG FILES ----
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Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] reading config file /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/data/tls/server/fips.conf
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: TLS: Supported TLS protocols: TLSv1_2
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] *** Calling lutil_detach(fork level 0) 
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] ***********************************
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] ***********************************
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] ***                             ***
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] *** The slapd daemon is forking ***
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] ***                             ***
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] ***********************************
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] ***********************************
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] starting daemon...
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] connections_init: allocation of 4096 connection array entries successful
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] daemon: listen(ldap://<hostname>:20389, 5) failed errno=98 (Address already in use)
Install, com.ca.etrust.install.InstallUtils, msg1, /products/identityminder/XXX/CA/IdentityManager/ProvisioningServer/logs/im_ps.log: [] slapd stopped.
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THE ERROR AND ROLLBACK STARTS
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Install, com.ca.etrust.install.admin.ConfigureAdminServer, err, An error occurred and product installation failed.  Look at the log file /tmp/imps_server_install.log for details.
Install, com.ca.etrust.install.admin.ConfigureAdminServer, err, ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = 200; message="Java error"; exception = [javax.naming.NamingException: javax.naming.NamingException: javax.naming.CommunicationException: <hostname>:20390 [Root exception is java.net.ConnectException: Connection refused]])])
STACK_TRACE: 14
ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = 200; message="Java error"; exception = [javax.naming.NamingException: javax.naming.NamingException: javax.naming.CommunicationException: <hostname>:20390 [Root exception is java.net.ConnectException: Connection refused]])])
 at com.ca.etrust.install.admin.ConfigureAdminServer.ServerConfigWizard(ConfigureAdminServer.java:1040)
 at com.ca.etrust.install.admin.ConfigureAdminServer.install(ConfigureAdminServer.java:206)
 at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
 at com.ibm.wizard.platform.linux.LinuxProductServiceImpl.installProductAction(LinuxProductServiceImpl.java:552)
 at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
 at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
 at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
 at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
 at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
 at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
 at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
 at java.lang.Thread.run(Thread.java:745)
 
Install, com.ibm.wizard.platform.linux.LinuxProductServiceImpl, msg1, uninstalling Configure Admin Server (configureServer)
Install, com.ca.etrust.install.admin.ConfigureAdminServer, msg1, ConfigureAdminServer:uninstall() - start

Resolution

They key messages here is "daemon: listen(ldap://<hostname>:20389, 5) failed errno=98 (Address already in use)"

The above means the fact that the /etc/hosts file on this Linux host is inconsistent. Most probably there are duplicate records in the /etc/hosts file. Correct the /etc/hosts file by eliminating the duplicates and attempt to install again.