Resetting your password on the Broadcom Support Portal via chatbot

Products

• Support Portal
• Support Portal & Access Issues

Issue/Introduction

Learn how to reset your password on the Broadcom Support Portal through the chatbot.

This is helpful if you are having trouble logging in, do not receive the password reset link, and other login issues.

Resolution

Support Portal Password Reset via Chatbot

1. Go to the Broadcom Support Portal and select the Chatbot icon located in the bottom-right corner.
   
   
   
   
2. Enter the phrase Reset Password into the chat and send the message.
   
   
   
   
3. Provide the email ID associated with your Broadcom profile and submit the request.
   
   
   
   
   
4. Enter the verification code sent to your email address
   Note: In the event you do not receive your verification code, consult the guide on troubleshooting issues with MFA codes for further assistance.
   
   
   
   
   
5. You will receive a message that password reset link has been sent to your email
   
   
6. Check your inbox for an email from [email protected]. Follow the on-screen steps and reset your password.
   
   

Additional Information

Need further assistance?

• If you have not received password reset email, refer to: Not receiving the password reset email for the Broadcom support portal
• Contact Support - Broadcom Software