Service Catalog requests are not being closed automatically
Article ID: 280463
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
After end user opens Service Catalog request, request is opened in Service Desk, when Analyst closes ticket in SD, SC request should also be closed. It is observed sometimes that a lot of request that are closed from Service desk are not being closed automatically in Service Catalog.
Environment
Service Desk Manager: 17.x
Resolution
The below configuration should be assigned with "Request Manger" role, if not, please assign and verify the scenario.
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