Trying to add a SPE server to the SPE console returns error: Gateway Timeout
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Trying to add a SPE server to the SPE console returns error: Gateway Timeout

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Article ID: 280412

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Updated On:

Products

Protection Engine for NAS

Issue/Introduction

When trying to add a SPE server via the SPE console, an error is thrown: Server error - server ##.##.##.## is unreachable at this moment. Please retry the request or contact your administrator.

Error in the console logs (CmafUI.log)

<body><h1>Gateway Timeout</h1>
<p>Server error - server ##.##.##.## is unreachable at this moment.<br><br>Please retry the request or contact your administrator.<br></p>

2024-03-01 11:10:57,748 [Main UI Thread] ERROR Symantec.Cmaf.Security.RestResponseErrorHelper - 
 Time : Friday, March 1, 2024 11:10:57 AM
 Outer Exception Type: System.Xml.XmlException
 Outer Exception Message: The 'br' start tag on line 3 position 133 does not match the end tag of 'p'. Line 3, position 138.
 Outer Exception Source: System.Xml
 ---Outer Exception Stack Trace--- 
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
   at System.Xml.XmlTextReaderImpl.ParseEndElement()
   at System.Xml.XmlTextReaderImpl.ParseElementContent()
   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.LoadXml(String xml)
   at Symantec.Cmaf.Security.RestResponseErrorHelper.ParserErrorResponse(String strResponse)
2024-03-01 11:10:57,763 [Main UI Thread] ERROR Symantec.Cmaf.Security.RestResponseErrorHelper - Exception is caught while parsing the error resonse. Exception: The 'br' start tag on line 3 position 133 does not match the end tag of 'p'. Line 3, position 138.
2024-03-01 11:10:57,763 [Main UI Thread] ERROR Symantec.Cmaf.Security.RestResponseErrorHelper - So returning the responce string without parsing.
2024-03-01 11:10:57,763 [Main UI Thread] DEBUG Symantec.Cmaf.Security.RestResponseErrorHelper - Exiting RestResponseErrorHelper::ParserErrorResponse
2024-03-01 11:10:57,763 [Main UI Thread] ERROR Symantec.Cmaf.Security.AuthManagerHelper - <html><head><title>504 Gateway Timeout</title></head>
<body><h1>Gateway Timeout</h1>
<p>Server error - server ##.##.##.## is unreachable at this moment.<br><br>Please retry the request or contact your administrator.<br></p>

2024-03-01 11:10:57,763 [Main UI Thread] ERROR Symantec.Cmaf.Security.AuthManagerHelper - 
 Time : Friday, March 1, 2024 11:10:57 AM
 Outer Exception Type: Symantec.Cmaf.Common.Exceptions.SMSException
 Outer Exception Message: <html><head><title>504 Gateway Timeout</title></head>
<body><h1>Gateway Timeout</h1>
<p>Server error - server ##.##.##.## is unreachable at this moment.<br><br>Please retry the request or contact your administrator.<br></p>

Environment

SPE 9.1
SPE Console 9.1

Cause

Internet Settings on the server had a proxy configured.

Resolution

  1. In Windows, search for Internet Settings/Options and launch it.
  2. Click on the Connections tab.
  3. Click LAN Settings.
  4. Change or remove the proxy settings here to reflect what is necessary for the environment.
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