Missing Location information in the CABI/JasperReports Current Assets (Customizable): All reports

Products

• Network Observability
• Spectrum

Issue/Introduction

The Location column in the CABI/JasperReports "Current Assets (Customizable): All reports" is empty for a range of devices.

Environment

DX NetOps Spectrum: Any version

CABI/JasperReports: Any version

Cause

The sysLocation (OID: 1.3.6.1.2.1.1.6) on the device side is empty/blank, hence in Spectrum the Location (0x23000d) attribute ID value is empty/blank too. Spectrum populates the Location (0x23000d) attribute ID value (aka Device Location) based on the value it reads from the sysLocation (OID: 1.3.6.1.2.1.1.6) from the device.

Resolution

The device's administrator has to update the sysLocation (OID: 1.3.6.1.2.1.1.6) on the device side. Once the sysLocation is updated Spectrum will poll that information in the next polling cycle (every 5 minutes - default polling).

SRM (Spectrum Report Manager) will update the Location field in the reporting database every 24 hours.

If the SNMP Community String used in Spectrum to discover/model those devices has the Read/Write permission, then the Location can be updated from Spectrum OneClick Console. Use the Attribute Editor to update in bulk.

Additional Information

What attributes does the Spectrum periodically poll from devices?
https://knowledge.broadcom.com/external/article?articleNumber=47188

Run the $SPECROOT/Install-Tools/SRM-Tools/poll_device.sh script for specific device model_handle to update the Location field in the reporting database on demand.