The Enforce console currently lacks a feature that allows users to input the first and last names of email senders in the System Email Textfield under System Settings > General Page > SMTP.
As a result, when emails are received, only the complete email address is displayed instead of the sender's full name.
This is working as intended.
A feature request (ISFR-3126) has been raised to have this in the future produt release. Kindly reach out to support to include the end customer in this feature request.