DX ASM 'Pageload timed out' error

Products

• CA App Synthetic Monitor

Issue/Introduction

ASM monitor is failing with the error "PageLoad Timeout". Application team says that the webpage was working fine and they suspect that the timout is likely due to the performance issue with the monitor running at the defined location?

Environment

DX ASM

Resolution

The "pageload complete" is an event that the browser would fire when the page has finished loading. The message indicates that something is blocking the event being fired within the specified monitor timeout even when all the requests seem to have completed successfully.

Possible root causes:

- requests taking the longest time, possibly blocking the page load 
- requests been blocked by CORS policy

RECOMMENDATIONS: review above points with the app/network team

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-synthetic-monitor/SaaS/getting-started/track-website-performance-with-monitors/Build-WebDriver-Scripts.html