Mismatch in hostname and robot name

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are receiving alerts with a different hostname and robot name. Our support team is unable to find the exact server which is causing the issue based on the alarm description.

Environment

• DX UIM 20.4

Cause

• cached hostname in niscache

Resolution

Where this robot is deployed, try the following as maybe some old information is being cached on the robot:

 

How to clear the niscache

https://knowledge.broadcom.com/external/article/46393 

 

Also, check the Hub->Robots list as well as the Nas 'Services' Tab in the nas GUI for the wrong hostname. 

Delete the entries for the wrong hostname if you find any.