Error 80040402 In Probe Dirscan

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

I have encountered an issue with error code 80040402 on the Dirscan probe when attempting to load a profile, specifically when pressing the "Browse" button to navigate and select the filesystem. I consulted the Knowledge Base (article with ID: 267837), which suggests that it could be due to a lack of resources on the robot.

Environment

• Linux robot

Resolution

Windows

Physical memory usage is very high almost 100%.

RT-Click on the Taskbar and select the Task Manager

Choose processes and rt-click on the title bar to show the Command Line.

Determine which process is taking up the majority of the memory.

 

Linux

Run the top command to identify which process is taking up the majority of the CPU/memory

When we ran the top command on the robot where dirscan is running, we could see several processes taking up a lot of CPU/Memory, 100% at times and 64.2 % of RAM most of the time.

All other probes were operational without issue but dirscan hangs when you click the Browse button.

Advised customer to discuss the issue on that Linux robot machine with the system admin to see why gemstone and/or the pgsvrmain or other software development processes on the machine are using so much in resources.

Note that there is no way of assigning more memory to the Linux (Nimsoft) robot.

Plese refer to the following link for more information about pgsvrmain (gemstone):

https://lists.gemtalksystems.com/mailman/archives/glass/2015-February/002416.html

and

https://downloads.gemtalksystems.com/docs/GemStone64/3.3.x/GS64-SysAdminGuide-3.3/GS64-SysAdminGuide-3.3.htm?https://downloads.gemtalksystems.com/docs/GemStone64/3.3.x/GS64-SysAdminGuide-3.3/4-RunningGemStone.htm

The Linux system needs to be examined in more depth to see why gemstone processes are making it labor/work so hard.