Operator Console installation - installer reports cryptkey not present in .cfg file but cryptkey is set correctly

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have installed a new robot and are attempting to install the Operator Console.

We have copied the .pem file and set the cryptkey as per the documentation.

However, the installer still reports that the robot does not have cryptkey in the cfg file.

It also seems to take a long time to return a result when checking for the cryptkey.

 

Environment

UIM 20.x, 23.x

Cause

This can be the result of a local firewall blocking the installer's communication to the robot.

The installer communicates with the running robot via port 48000 on the local network to request the config file and check for the presence of the cryptkey entry.

If this communication fails - for example, because a firewall is blocking the communication from the primary hub to port 48000 on the destination robot - the installer will report that the cryptkey cannot be found.

This error is misleading because the reason the cryptkey could not be found is that the configuration itself could not be checked, but the installer does not make this clear. 

 

Resolution

Check/open the communication path and then try the installation again.