Adding external website link on logo in CA Service Desk web interface by customizing htmpl file

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

This knowledge article gives detail steps on how this can be accomplished.

Environment

Service Desk Management 17.3 and higher

Resolution

Follow these steps to add a link

1. copy gobtn_role.htmpl file from $NX_ROOT\bopcfg\www\htmpl\default to $NX_ROOT\site\mods\www\htmpl\default IF $NX_ROOT\site\mods\www\htmpl\default does not have this file already

2. open gobtn_role.htmpl file in $NX_ROOT\site\mods\www\htmpl\default and change

html = "<table class='product_info_container'><tbody><tr><td>" + html;

to

html = "<table class='product_info_container'><tbody><tr><td>" + "<a href='https://www.google.com' target='_blank'>" + html +"</a>";

and save the change.

Note: here https://www.google.com is URL link example. you can change to the external link that you would need.

3. run these commands from command prompt

pdm_webcache -H

pdm_webcache -b

Note: you would need to repeat steps 1 to 3 on other Service Desk servers if you have multi server install.

Now clear your browser cache and test.

Please do this in QA/DEV install and test fully first before implementing on production install.