Sending email fails after setting email credentials in DX Netsop Portal Web.UI

Products

• Network Observability
• CA Performance Management

Issue/Introduction

After setting up email under Administration->Confiuration Settings->Email server, including Authentication Properties, we can see an Authentication ERROR in the PORTAL_INSTALLDIR/PerformanceCenter/DM/logs/DMService.log

We verified the email serve username and password being entered are correct.

Environment

DX Netops Performance Management 23.3.3 and earlier

Cause

Defect: DE582121 

The mail server password is encrypted twice when it is input via the web UI

Resolution

This issue is fixed in DX Netops 23.3.4 and later.

Additional Information

WORKAROUND

Use <PORTAL_INSTALL_DIR>/PerformanceCenter/SsoConfig Remote Value settings to set the email server password.

Example:

 ./SsoConfig
Single Sign-On Configuration Tool
Enter q to quit the program or b to go back to previous menu

SSO Configuration:
1. DX NetOps
Choose an option > 1

SSO Configuration/DX NetOps:
1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
8. Performance Center Local Password Authentication
9. Enable or Disable a user account.
Choose an option > 3

1. Remote Value
2. Local Override
Choose an option > 1

SSO Configuration/DX NetOps/Performance Center/Remote Value:
1. Web Service Scheme: https
2. Web Service Host:
3. Web Service Port:
4. Web Service Inventory (Version 1):
5. Web Service Data Source Admin:
6. Web Site Scheme: https
7. Web Site Host:
8. Web Site Port:
9. Web Site Path:
10. SMTP Enabled:
11. SMTP Server Address:
12. SMTP Ports:
13. SMTP SSL:
14. Email Reply Address:
15. Email Format:
16. Enable Emailing Scheduled Reports:
17. Enable Archived Scheduled Reports:
18. SMTP Username:
19. SMTP Password:
20. Web Service Inventory (Version 2):
21. SMTP Authentication:
22. Use base tags control relative URLs:
23. Users may have multiple concurrent sessions: Enabled
24. Custom HTTP headers to be added to our responses:
25. SameSite attribute on a cookie:
Select a Property > 19

Property: SMTP Password (Remote Value)
Value:
Example: any_valid_password
Description: This field specifies password to use when the email server challenges a Simple Mail Transfer Protocol request.  The SMTP Authentication Username must also be set.
Enter r to reset the value, u to update to new value > u
Enter \q to quit or \b to go back to previous menu
Enter new value >ENTER THE PASSWORD HERE

After entering, use \q to quit.