SOI Monitoring alert synchronization

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

How to get aware if alert synchronization is failing.
Which log files and which content in these files indicates that there are problems while synchronizing the alert state from SOI to the domain managers (e.g. Spectrum or SCOM)?

Environment

CA SOI 4.2 CU5

Resolution

You need to analyze catalyst.log for southbound synchronizations.

Enable debug log for catalyst from CA\SOI\tomcat\lib\log4j2.xml
Analyze the CA\SOI\tomcat\logs\catalyst.log
Search for below string where you can see connector Id which is configured for southbound synchronizations. it should come under getMdrList.

DEBUG [FailedSyncProcessor Thread] ucf.UCFFacadeImpl.getMdrList(292) [] - Returning mdr's: 3
DEBUG [FailedSyncProcessor Thread] ucf.UCFFacadeImpl.getMdrList(295) [] - 1. [CA:00069:UCMDB-10.252.219.206:null]
DEBUG [FailedSyncProcessor Thread] ucf.UCFFacadeImpl.getMdrList(295) [] - 2. [CA:00005:Spectrum-itom-w19-215:null]
DEBUG [FailedSyncProcessor Thread] ucf.UCFFacadeImpl.getMdrList(295) [] - 3. [CA:00069:UCMDB-itom-w19-270:null]

Also, Search for below string and check alert id if southbound triggered from SOI.
- notifyTopic [SynchronizationPlans] with payload:

For Northbound synchronization - 
Enable debug log for connmgr from CA\SOI\tomcat\lib\log4j2.xml
CA\SOI\tomcat\logs\connmgr.log
Search mdrElementId and check if any issue in the logs