Announcements are not displaying same in the Employee interface as in Analyst interface if HTML code is included.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

Announcements with HTML code are not displaying same in Employee Interface.

Steps:

1. Add below HTML announcement in the Analyst interface:

<div style="width:300px;background-color:yellow;color:blue;border:1px solid black;">

The surrounding 'div' element has got the following properties applied against it: background-color:yellow; color:blue; border:1px solid black;

</div>

2. In the analyst interface, it is displayed below:

 

3. However, in the Employee interface it is displaying as below:

Environment

USRD 17.3

Resolution

 The fix is included in17.4 RU2 and 17.3 RU24.