Unable to start CA directory.

Products

• CA Process Automation Base

Issue/Introduction

DSA is attempting to start after a long outage, perform a recovery procedure before starting. 

Excerpt from server.log: 
===================
 [eiam.server.poz.gatekeeper] Exception[-800]: failed to create ldap connection
 [eiam.server.poz.gatekeeper] Exception[-800]: error starting TLS

Excerpt from itechpoz_trace.log : 
==========================
20240212.095219.912 ERROR : DB file 'E:\Program Files\CA\Directory\dxserver\data\itechpoz\itechpoz.db' does not exist
* [36] 20240212.095219.912 DSA_E1280 Error in initialization files
* [36] 20240212.095219.913 DSA_I1240 DSA shutting down

Excerpt from itechpoz_warn:
=======================
Handle is not valid for database file 'E:\Program Files\CA\Directory\dxserver\data\itechpoz\itechpoz.db', error 2
ERROR : DB file 'E:\Program Files\CA\Directory\dxserver\data\itechpoz\itechpoz.db' does not exist
WARN : Cannot memory map file

20240209.061300.093 DSA is attempting to start after a long outage, perform a recovery procedure before starting
[44] 20240209.061300.108 DSA_I1240 DSA shutting down

DXSERVER down for more than 7days- Now I cannot start it. 

 

Environment

CA Service Desk Manager 17.3.X 

Resolution

# stop  EEM Server's services (On all the EEM nodes)
# run dxdisp  itechpoz (On all the EEM nodes)

Additional Information

https://knowledge.broadcom.com/external/article?articleNumber=257480