Selecting a "Parent" Ticked in xFlow

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

We need to know how to open a child ticket from an opened ticket through the xFlow interface.

Environment

Service Desk Manager v17.3 and up

Resolution

It is not possible to create a new child ticket directly from the parent ticket.  However, it is possible to create the new ticket first, then, with a command, establish the parent-child relationship by selecting the parent ticket. 

 Open the ticket you want to be the child ticket, and in the command bar, type this:

/set -Parent Ticket -####

Where #### is the number of the ticket you want to be the parent.