nexec probe - long running profile times out over tunnel but works on local robot
Article ID: 279789
Updated On:
Products
Issue/Introduction
I am attempting to execute a profile that exists on the "nexec" profile that takes a few minutes to complete.
This profile works fine when run in a "local" environment, where the request to nexec does not traverse a hub tunnel.
However, the same profile on an identical server that is connected via a tunnel times out with a communication error.
Setting the profile timeout in the probe does not help.
Setting the probe request timeout in the probe utility does not help.
Is there a config key that can be adjusted?
Cause
This is related to an issue where the UIM hub tunnel's SSL sessions can time out before the nexec profile finishes, causing an error on the tunnel.
Resolution
In hub.cfg the timeout for the SSL session can be set as follows:
hub.cfg:
<tunnel>
session_reply_wait_timeout = 300
This should be set identically on both the client and server side of the tunnel.
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