Scheduled weekly executive report intermittently fails

Products

• Endpoint Detection and Response

Issue/Introduction

Scheduled weekly executive report intermittently fails with the following error.

 

central_manager.log:

2024-02-18 10:00:05,101 INFO pool-39-thread-1 (LogLevelUtil.java:logNodeJSLogs:75) INFO: Login page is successfully rendered. Attempting to log-in now...
2024-02-18 10:00:05,119 ERROR pool-39-thread-1 (LogLevelUtil.java:logNodeJSLogs:83) ERROR: Error occurred: Error: No node found for selector: #username
...
2024-02-18 10:16:45,228 INFO pool-39-thread-1 (CommandExecutor.java:executeCommand:77) Node JS process for report generation exited with value 1
2024-02-18 10:16:45,229 ERROR pool-39-thread-1 (CommandExecutor.java:executeCommand:86) An error Occurred while running the command.
com.symantec.atp.report.exception.CommandExecutorException: Node JS process failed with ExitCode: 1
 at com.symantec.atp.report.common.CommandExecutor.executeCommand(CommandExecutor.java:81) [report.jar:?]
 at com.symantec.atp.report.common.NodeJSWrapper.RenderPage(NodeJSWrapper.java:69) [report.jar:?]
 at com.symantec.atp.report.generator.PdfReportGenerator.execute(PdfReportGenerator.java:83) [report.jar:?]
...

Environment

• Symantec Endpoint Detection and Response (EDR) 4.6.8

Resolution

This issue is fixed in EDR version 4.7.0. Please update to EDR 4.7.0 or later to receive this fix.

Additional Information

CRE-11518