Telemetry job fails with Premature end of chunk and Users getting failure emails

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Telemetry job is failing with errors java.lang.ClassCastException and Premature end of chunk

Example error messages:

ERROR 2024-04-03 23:30:15,569 [Dispatch TELEMETRY_JOB : bg@iccccc (tenant=clarity)] analytics.AnalyticsClient (clarity:admin:55109394__B2137112-1536-4503-AE6C-3DD468C3697D:TELEMETRY_JOB) Error in Broadcom telemetry retry call

java.lang.ClassCastException: class java.lang.String cannot be cast to class java.lang.Long (java.lang.String and java.lang.Long are in module java.base of loader 'bootstrap')

ERROR 2024-04-02 23:30:07,877 [Dispatch TELEMETRY_JOB : bg@xxxxx (tenant=clarity)] analytics.AnalyticsClient (clarity:admin:55034515__A92BB980-8A98-4D06-9E19-8A87AFEB612E:TELEMETRY_JOB) Error Sending Data to Broadcom telemetry

ERROR 2024-04-02 23:30:07,883 [Dispatch TELEMETRY_JOB : bg@xxxxx (tenant=clarity)] telemetry.TelemetryUtil (clarity:admin:55034515__A92BB980-8A98-4D06-9E19-8A87AFEB612E:TELEMETRY_JOB) Telemetry Job Failure, Empty email notification list.

       ERROR 2024-04-01 23:30:08,123 [Dispatch TELEMETRY_JOB : bg@xxxxx (tenant=clarity)] analytics.AnalyticsClient (clarity:admin:54979790__8E853A79-D809-4847-BD95-63FD14A10E06:TELEMETRY_JOB) Error Sending Data to Broadcom telemetry

org.apache.http.ConnectionClosedException: Premature end of chunk coded message body: closing chunk expected

 

Steps to Reproduce: 

1. Login to Clarity with setup Telemetry
2. (Optional) Navigate to Administration --> System Option --> Subscription Compliance Setup 
3. (Optional) Populate the field Error Notification Email    
4. Wait for a day as Telemetry job runs midnight 

Expected Results: The Telemetry job should be successful and telemetry data to be sent to Broadcom, also there should not be an error email notification

Actual Results: Telemetry job fails with errors, telemetry data is not sent to Broadcom and user gets an email with Subject: Telemetry Job Failure 

Note: if you skip step 2 and 3, the job still fails with the same error, and you will not get an email notification

Environment

Clarity 16.1.x, 16.2.0, 16.2.1

Cause

DE79756

Resolution

DE79756 is fixed on 16.2.2 and 16.2.1 patch 1 

Workaround: (only to avoid getting failure emails): Remove the email address that is configured under Subscription Compliance Setup. The workaround will only address the emails and the job will still be failing until upgrade to 16.2.1.1 or 16.2.2+