Why the Event Manager is trying to connect to the wrong port and schema of Portal host

Products

• Network Observability
• CA Performance Management

Issue/Introduction

The following error was found the EMService.log file:

In the /CA/PerformanceCenter/EM/logs/EMService.log file:

ERROR | pool-6-thread-6          | 2024-02-09 15:49:12,729 | com.ca.im.portal.em.inv.NPCInventoryPoller                       
      | Exception during poll.
javax.xml.ws.WebServiceException: Could not send Message.

Caused by: java.net.ConnectException: ConnectException invoking https://<Portal_FQHN>:8182/dm/inventory2: Connection refused (Connection refused)

Environment

DX NetOps Performance Management

Cause

Wrong port and schema configured in SsoConfig

In the following snip there is still the wrong information (8182/https):

curl -u admin -v -s -k -X GET http://<Data_Aggregator_IP>:8581/rest/dataaggregator

<NpcWebServicePort>8182</NpcWebServicePort>
<NpcWebServiceScheme>https</NpcWebServiceScheme>

 

In the following snip there is the wrong information (8182/https):

mysql> select * from netqosportal.performance_center_properties;

| NpcWebServicePort                       |        0 | 8481
| NpcWebServicePort                       |        1 | 8182 
| NpcWebServicePort                       |        2 | 8481
| NpcWebServiceScheme                     |        0 | http 
| NpcWebServiceScheme                     |        1 | https
| NpcWebServiceScheme                     |        2 | http   

Resolution

Use SsoConfig to set Web Service Port for remote value to 8481, and Web Service Scheme for remote value to http.

a) Launch SsoConfig

/opt/CA/PerformanceCenter/SsoConfig

SSO Configuration:
1. DX NetOps
Choose an option > 1

b) Select 1 (DX NetOps)

SSO Configuration/DX NetOps:

1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
8. Performance Center Local Password Authentication
9. Enable or Disable a user account.

Choose an option > 3

c) Select 3 (Performance Center)

SSO Configuration/DX NetOps/Performance Center:
Web Service Scheme: http
Web Service Host: <Portal_FQHN>
Web Service Port: 8481
Web Service Inventory (Version 1): /dm/inventory
Web Service Data Source Admin: /dm/ds
Web Site Scheme: http
Web Site Host: <Portal_FQHN>
Web Site Port: 8181
Web Site Path: /pc/desktop/page
SMTP Enabled: Enabled
SMTP Server Address: 
SMTP Ports: 25
SMTP SSL: Disabled
Email Reply Address: 
Email Format: HTML
Enable Emailing Scheduled Reports: Enabled
Enable Archived Scheduled Reports: Disabled
SMTP Username: 
SMTP Password: 
Web Service Inventory (Version 2): /dm/inventory2
SMTP Authentication: Disabled
Use base tags control relative URLs: Enabled
Users may have multiple concurrent sessions: Disabled
Custom HTTP headers to be added to our responses: Content-Security-Policy: default-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval'; connect-src 'self'; img-src 'self' data:; style-src 'self' 'unsafe-inline'; base-uri 'self'; font-src 'self'; frame-src *|X-Content-Type-Options: nosniff|X-XSS-Protection: 1; mode=block|Referrer-Policy: strict-origin|Feature-Policy: 'none'|Strict-Transport-Security: max-age=63072000; includeSubDomains; preload
SameSite attribute on a cookie: Lax

1. Remote Value
2. Local Override

Choose an option > 1

d) Select 1 (Remote Value)

SSO Configuration/DX NetOps/Performance Center/Remote Value:

1. Web Service Scheme: 
2. Web Service Host:
3. Web Service Port: 
4. Web Service Inventory (Version 1):
5. Web Service Data Source Admin:
6. Web Site Scheme: 
7. Web Site Host:
8. Web Site Port: 
9. Web Site Path:
10. SMTP Enabled:
11. SMTP Server Address:
12. SMTP Ports:
13. SMTP SSL:
14. Email Reply Address:
15. Email Format:
16. Enable Emailing Scheduled Reports:
17. Enable Archived Scheduled Reports:
18. SMTP Username:
19. SMTP Password:
20. Web Service Inventory (Version 2):
21. SMTP Authentication:
22. Use base tags control relative URLs:
23. Users may have multiple concurrent sessions: Enabled
24. Custom HTTP headers to be added to our responses:
25. SameSite attribute on a cookie:

Select a Property >