CONTACT LOST WITH CA UIM's SPECTRUM GATEWAY PROBE(Spectrumgtw) in Spectrum

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Getting the following error with some level of frequency in Spectrum:

CONTACT LOST WITH CA UIM's SPECTRUM GATEWAY PROBE(Spectrumgtw)

The spectrumgtw probe is running and does not appear to have issues.

Environment

Version: 20.4+
Component: spectrumgtw

Cause

Hitting memory ceiling with probe.

Resolution

Check the memory usage of the probe and if it is at the max that is set in the startup section (raw configure) of the probe, double the max setting. Example:

-Xms512m -Xmx1024m -Duser.language=en -Duser.country=US

to

-Xms512m -Xmx2048m -Duser.language=en -Duser.country=US

Deactivate/reactivate the probe after making the setting change.