CAIM connector in IP stops working after which connector has to be restarted and password retyped.

Products

• CA Identity Suite
• CA Identity Portal

Issue/Introduction

CAIM connector in IP stops working after which connector has to be restarted and password retyped.

Issue was happening on 2 node IP cluster on both nodes with varying frequency.

Environment

Identity Portal 14.4, 14.5

Resolution

Issue was in standalone.xml

<property name="sigma.encryption.keystoreLocation" value= was using Windows 32 bit Path with ~ pointing to what seemed to be incorrect shortname of sigma.keystore file., 

After changing it to full Windows 64 bit path to proper file it is working now.

Additional Information

We made sure <CA Identity Portal_HOME>/CA Identity Portal/sigma-keystore-tool/sigma.keystore are the same on all affected nodes.

We checked that information select * from connector_props where PROP_NAME like 'caim.server.password'; is saved as same value after each restart.