Adding portlets to Home Page result in corruption

Products

• Clarity PPM SaaS

Issue/Introduction

A user have added some portlets to the Classic UI Home > Personal > General view, which resulted in below error

en - Unable to Process request server or network error

The user tried to reset the Home page but no help the, Home view is blank.

How can we remove the portlet causing corruption without deleting any other personalization the user had.

Environment

Component: Clarity Application

Version: 16.x

Resolution

Follow step below to remove the added portlet causing view corruption.

1: Login to Clarity

2: Once the login session is created open a new tab and try to paste below URL, which should open the General: Page Content

https://CLARITY_URL/niku/nu?#action:npt.pageContent&pageId=npt.overview&ui.page.template=union.appPage&ui.page.space=npt.overview&previous=npt.overview&url=/niku/app%253Faction%253Dnpt.overview&instance_id=-1&instance_type=SYSTEM&hide_portlet_type=filter

3: Select the added portlet(causing corruption) and click on remove