Policy with SOAP call triggering task execution causes Could not receive Message.

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

You have a PolicyXpress policy that uses SOAP query to execute task.

After Policy triggers it fails with error in the log:

Exception: javax.xml.ws.WebServiceException: Could not receive Message.

Environment

IM 14.4, 14.5

Cause

Task being triggered by Soap call is taking more than internal IM timeout.

Resolution

If target is Identity Manager system:

Modify Admin Task > Your Task > Configuration Properties > Type: ImmediateTEWSResponse within the box and click add. Set value to true

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/administrating/admin-roles-and-tasks/admin-tasks/define-the-profile-of-the-task/task-configuration-properties.html

This will make it so tasks triggered by SOAP call will provide task id immediately after being started.

 

If this is external system:

Hotfixes were dispatched, please reach out to support to obtain them:

14.4.2 - HF_IMS-14.4.2-20240305120318-DE592623.tgz.gpg
14.5    - HF_IMS-14.5.0-20240305120205-DE592623.tgz.gpg

 

Additional Information

The communication to IM TEWS is designed to be ASYNC.