Transferring a file from XCOM for UNIX/Linux to XCOM for Windows and receive this error:
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2024/02/15 13:36:58 TID=429826 [/home/user1/dummy.txt --> \\file_server1\dir1\dummy.txt at ##.##.#.#]
XCOMU0029I Locally initiated transfer started.
2024/02/15 13:36:58 TID=429826 PRG=xcomtcp PID=57672548 IP=##.##.#.# PORT=8045
XCOMU0811I Starting Secure TCP/IP Connection.
2024/02/15 13:36:58 TID=429826 PRG=xcomtcp PID=57672548 IP=##.##.#.# PORT=8045
XCOMU0813I Secure TCP/IP Connection Requested.
2024/02/15 13:36:58 TID=429826 PRG=xcomtcp PID=57672548 IP=##.##.#.# PORT=8045
XCOMU0814I Secure TCP/IP Handshake Complete.
2024/02/15 13:38:03 TID=429826 PRG=xcomtcp PID=57672548 IP=##.##.#.# PORT=8045
XCOMU0818I Secure TCP/IP Connection Ended.
2024/02/15 13:38:03 TID=429826
#XCOMN0322E Cannot access file server: The network name cannot be found.
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The file transferred to XCOM for Windows is trying to be output to the file share location \\file_server1\dir1\dummy.txt.
The message "XCOMN0322E Cannot access file server: The network name cannot be found." indicates that the file server name "file_server1" being used in the above cannot be resolved or perhaps the actual directory " \\file_server1\dir1" cannot be found.
For whatever XCOM USERID and DOMAIN parameters are being used in the transfer command from UNIX/Linux, the same USERID needs to be able to resolve that file server name and access that directory.
Are the file server name file_server1 and directory name dir1 correct with no typos?
Should a Fully Qualified Domain Name for the file server be used?
After checking the above points, if the problem still cannot be resolved, please follow these steps on the XCOM for Windows server:
1. Edit file "%XCOM_HOME%\config\xcom.glb"
Change this line:
XTRACE=0
TO:
XTRACE=10
2. Restart the XCOMD Windows Service.
3. Repeat the file transfer from Linux to Windows.
4. Create a support case on the Broadcom Support Portal and upload to the case these files.
a. All the *.TRA files that were created in the directory "%XCOM_HOME%\trace".
b. The xcom.log file from directory "%XCOM_HOME%".
5. Revert the XTRACE setting back to 0 and restart the XCOMD Windows Service.