RC Viewer - folder back button returns error "This item has been moved or removed"

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control

Issue/Introduction

In RC Viewer, when navigating in My Computer folders, navigator back button returns sometimes error :

/My Computer/<Drive Name> (<Letter>:)/<Directory> is not accessible

This item has been moved or removed

 

Environment

Client Automation - All Version

Resolution

Navigator Back button does not work properly under My Computer folders in RC Viewer

Do not use it when navigating inside folders under My Computer.

 

This problem has been reported to development team and will be corrected in a future release of product.