Unable to login to ZTNA portal getting error Uh oh... Bad request error failed to verify token

Products

• Symantec ZTNA

Issue/Introduction

For the ZTNA portal login integration is done with Azure AD as Default IdP.

When a user logs in to the ZTNA portal with Azure AD user it fails and gets the following error page Uh oh... Bad Request. When clicking on more details on error page getting the actual error Message: error Failed to verify token

Cause

App is configured on Azure with SAML-based authentication however with ZTNA Apps need to be configured with OIDC (Open ID Connect) to enable single sign-on.

Resolution

Delete existing configurations done to integrate Azure IdP with ZTNA from both (i.e. ZTNA and Azure portal).

Ensure that the steps mentioned in our techdocs guide to Integrate an Azure IdP with ZTNA are followed properly to resolve this issue.