Email notification is sent for a policy violation, but email link does not show violation

Products

• CASB Gateway Advanced

Issue/Introduction

An email is sent to administrators for a policy violation. The email contains a link, but when clicking the link it directs to the Investigate page but no alerts are shown.

Cause

Currently the link just directs the user to the Investigate page, and the administrator needs to search for the policy violation or set the filter and time frame to show the alert.

Resolution

An enhancement request has been entered so that clicking the link will filter for the alerts. Then the administrator will be taken directly to the alerts in Investigate without having to search for the alerts.