Error: "pxe-e21" when some endpoints do not boot into iPXE

Products

• Ghost Solution Suite

Issue/Introduction

Some endpoints will boot into iPXE while others fail to boot into iPXE and get error: pxe-e21

There is no ACK from DHCP message after the offer message as seen here:

Also the you will see in the wireshark this capture output:

Magic cookie: DHCP
    Option: (53) DHCP Message Type (Discover)
        Length: 1
        DHCP: Discover (1)
    Option: (57) Maximum DHCP Message Size
        Length: 2
        Maximum DHCP Message Size: 1472
    Option: (93) Client System Architecture
        Length: 2
        Client System Architecture: EFI x64 (7)
    Option: (94) Client Network Device Interface
        Length: 3
        Major Version: 3
        Minor Version: 10
    Option: (60) Vendor class identifier
        Length: 32
        Vendor class identifier: PXEClient:Arch:00007:UNDI:003010
    Option: (77) User Class Information
        Length: 4
        User Class Data (Text): iPXE
            [Expert Info (Note/Protocol): Non standard compliant option data]
                [Non standard compliant option data]
                [Severity level: Note]
                [Group: Protocol]
    Option: (55) Parameter Request List
        Length: 23
        Parameter Request List Item: (1) Subnet Mask
        Parameter Request List Item: (3) Router
        Parameter Request List Item: (6) Domain Name Server
        Parameter Request List Item: (7) Log Server
        Parameter Request List Item: (12) Host Name
        Parameter Request List Item: (15) Domain Name
        Parameter Request List Item: (17) Root Path
        Parameter Request List Item: (26) Interface MTU
        Parameter Request List Item: (43) Vendor-Specific Information
        Parameter Request List Item: (60) Vendor class identifier
        Parameter Request List Item: (66) TFTP Server Name
        Parameter Request List Item: (67) Bootfile name
        Parameter Request List Item: (119) Domain Search
        Parameter Request List Item: (128) DOCSIS full security server IP [TODO]
        Parameter Request List Item: (129) PXE - undefined (vendor specific)
        Parameter Request List Item: (130) PXE - undefined (vendor specific)
        Parameter Request List Item: (131) PXE - undefined (vendor specific)
        Parameter Request List Item: (132) PXE - undefined (vendor specific)
        Parameter Request List Item: (133) PXE - undefined (vendor specific)
        Parameter Request List Item: (134) PXE - undefined (vendor specific)
        Parameter Request List Item: (135) PXE - undefined (vendor specific)
        Parameter Request List Item: (175) Etherboot
        Parameter Request List Item: (203) Unassigned

Environment

GSS 3.3 RU10 and lower

Cause

Issues have been seen where NIC firmware does not support iPXE 1.0.0.

This issue can be seen in wireshark where the DHCP does not give an ACK message.

Resolution

Upgrade to GSS RU11.