Install of GSS fails with terminates unexpectedly message box

Products

• Ghost Solution Suite

Issue/Introduction

When installing or upgrading GSS a message box displayes with 'terminated unexpectedly'

Cause

From windows Event Views the error is listed as: Policy error on the machine:

Resolution

There are three methods to resolve this issue

1) From a regedit:

1. Go to key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer

2. Change the DisableUserInstalls value to 0

 

2)  From gpedit

1. From the Start menu, click Run…

2. In the Run… command dialog, enter gpedit.msc

3. In the Group Policy Editor, select Computer Configuration > Administrative Templates > Windows Components > Windows Installer

4. In the Extended Properties pane, double-click Prohibit User Installs Click Disabled

5. Click OK and close the Group Policy Editor

 

3) take machine off domain method:

1. take machine off domain and put into a workgroup and run the following command twice: gpudate /force  ( this will remove all Group Policies from the machine )

2. install GSS

3. put machine back on the domain ( this will reenable all Group Policies )