Unable to release Scan-time Protection Policy service quarantined emails
Article ID: 279214
Updated On:
Products
Issue/Introduction
You are attempting to release an email that the Scan-time Protection Policy quarantined, but the email keeps getting quarantined again after the release
Cause
This behaviour is intentional and designed this way. For example, if an email was quarantined because it contained a URL categorized as malicious, it's considered a legitimate detection rather than a false positive. Therefore, allowing users to release emails with such URLs could potentially expose them to malicious or phishing content.
Resolution
If you want to prevent specific URLs from being quarantined, adjust the scan-time policy. You can do this by changing the policy's action or excluding the specific category from its scope
Additional Information
The customer can review the URL category and submit the URL to re-categorize it or submit the email sample as False Positive for further investigation.
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