Linux deployment fails with SSH failed to install dmprimer

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Using deployment wizard when trying to install Agent on Linux following error appears :

SSH failed to install dmprimer.

In TRC_CF_DMDEPLOY*.log in DETAIL level :

DMDeploy  |DmDeploy|Cssh2connection.cpp |000752|DETAIL | /tmp/dmprimer/setupdmp -r /tmp/dmprimer/install.rsp /RITCM_FIPS_MODE=1
DMDeploy  |DmDeploy|Cssh2connection.cpp |000816|DETAIL | Received SSH_MSG_CHANNEL_REQUEST msg. Install command failure!
DMDeploy  |DmDeploy|cssh2transport.cpp  |001994|DETAIL | startPrimer: failure from remote: bash: /tmp/dmprimer/setupdmp: Permission denied

Environment

Client Automation 14.5

Cause

In some environment for security reason /tmp is mounted on a partition with noexec option set.

dmprimer installation source files are by default copied under /tmp/dmprimer directory

 

So command line like

/tmp/dmprimer/setupdmp -r /tmp/dmprimer/install.rsp /RITCM_FIPS_MODE=1

is returning access denied error as /tmp partition has noexec settings.

Resolution

Contact Broadcom technical support and ask for fix T437413

This fix delivers the file dmdeploy.exe

 

Size : 487,416 bytes

Modified date : 8 February 2024

Version : 14.5.0.601

 

This file has version 14.5 CU6 but it could be applied on 14.5, 14.5 CU1 to CU6

 

Install the fix on Domain Manager like this :

 

1- Stop dmdeploy plugin

caf stop dmdeploy

 

2- Install the fix

 

3- Execute a command like this to set the new temp directory for dmprimer installation source on Linux machine

 

Example for /opt/dmprimer :

ccnfcmda -cmd setparametervalue -ps itrm/manager/dmdeploy -pn LinuxTempDir -v /opt/dmprimer

 

4- Start dmdeploy

caf start dmdeploy

 

 

Make sure that temp directory already exists on the target Linux machine before doing the deployment.

 

 

During deployment the dmprimer files will be copied under specified directory instead /tmp/dmprimer

 

And command like this is executed :

120224-13:23:45.5487877L|009592|000025dc|DMDeploy  |DmDeploy        |Cssh2connection.cpp |000752|DETAIL | /opt/dmprimer/setupdmp -r /opt/dmprimer/install.rsp /RITCM_FIPS_MODE=1

Additional Information

This patch introduces new configuration parameter called "LinuxTempDIr".

Please set this to an existing directory on the target Linux machine where execute permission is not restricted. Below is the sample command that sets the dmprimer custom location as /opt/dmprimer.
      
ccnfcmda -cmd setparametervalue -ps itrm/manager/dmdeploy -pn LinuxTempDir -v /opt/dmprimer
   
NOTE: Currently, we support this custom location only when the deployment is done via manager but not via scalability server.