Unable to delete Situation Monitored Inventory

Products

• DX OI SaaS

Issue/Introduction

Generating a unique alarm with a ‘Source’ of Situation so we can ‘see’ situations in the All Alarms view.

 This works great,

 Today we found a side effect of this, needing help cleaning up.

 When the Situation type alarm comes into DX, it also comes with an Entity/host. For most Entities in Monitored Inventory, there are multiple sources shown (this is normal) and that may include ‘Situation’.  

 Is there a way to delete items from Monitored Inventory when Source == Situation ??

Resolution

 Is there a way to delete items from Monitored Inventory when Source == Situation ??  You must ask Engineering to manually clear these items from the backend database.