Finding and modifying the Metadefender API Timout

Products

• Web Isolation Cloud

Issue/Introduction

If a file succeeds to be downloaded but fails to be scanned, it is probably due to a scanner error.

Up to iyengar, clamAV and metaScan antivirus did not report while scanning. Due to that, if a scan does not complete within the given timeout 

of the advanced key 'antivirus.scanTimeout', it will fail. So, modifying the Metadefender timeout may be helpful.

Resolution

Timeout settings are "Advance Settings", within the particular profile. So you know where these settings are, see the snippets below, for guidance.

If a file succeeds to be downloaded but fails to be scanned, it is probably due to a scanner error.

ClamAV and metaScan antivirus did not report while scanning. Due to that, if a scan does not complete within the given timeout 

of the advanced key 'antivirus.scanTimeout', it will fail. So, modifying the Metadefender timeout may be helpful.