Selective User Groups option for Securlets does not not generating incidents from DLP Enforce policy

Products

• Data Loss Prevention Cloud Detection Service for REST
• CASB Securlet SAAS
• Data Loss Prevention
• Data Loss Prevention Cloud Package
• Data Loss Prevention Enforce

Issue/Introduction

You have configured a specific user group under configuration Enforce Managing > Application Detection > Securlet [Office365\OneDrive] > Users and Groups > Selective USER_GROUP_NAME as per this guide Managing Application Detection

Environment

DLP Enforce

CASB SAAS [Securlet Office365\OneDrive]

Cause

There were two user groups in the CloudSOC configuration with the same name USER_GROUP_NAME 

Resolution

Remove duplicated user group USER_GROUP_NAME. Make sure user groups have unique names in CloudSOC > Users > Groups