My AppNeta login is experiencing unexpected behaviour.
Article ID: 279038
Updated On:
Products
Issue/Introduction
I'm trying to access various links in side AppNeta, but I am finding that I am getting immediately logged out, and need to log back in.
or
I see unusual browser artifacts that are unexpected.
Resolution
If you have problems with the browser, you may want to first verify if there are any reported issues on AppNeta's status page:
https://status.broadcom.com/services/appneta/
If nothing is reported, some recommendations:
1. Once logging in, try to immediately log out and log back in again, and see if the issue persists.
2. Try logging in using Private Mode / Incognito, and see if the issue persists
3. Try deleting your Temporary Internet files (cookies & cache) and see if the issues persists
4. Try logging into AppNeta using a different web browser.
5. Verify if the issue is experienced by any other users within your organization.
Additional Information
For customers who've deployed SSO / SAML authentication, please also verify if other users are encountering the issue. If selected users are experiencing issues, it may be partly related to role mapping. See the following:
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