User not getting notification on being added to a Project created from a Template
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User not getting notification on being added to a Project created from a Template

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Article ID: 279026

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When the user add themselves as a user to a Project in the Staff they do not get email notifications 

Cause

The user was already a participant in the template which they used to create a project

Resolution

  • Check the Project template 
  • If the user is participant, then a notification will not be sent upon adding them to Staffing
  • As workaround you can remove the resource from being a participant on the template