Quarantine User doesn't have allow/block option in quarantine portal

Products

• Email Security.cloud

Issue/Introduction

Email Quarantine users do not have the option to add an entry on their approved/blocked senders list. 

Environment

Email Security Cloud

Email Quarantine Portal

Cause

User is not configured in the User List for List Management. 

Resolution

1. To ensure that the quarantine user has the ability to have their own approved/blocked senders list, check if the user is listed under List Management. This can be found under Dashboard > Services > Anti-Spam, select the Domain name, List Management

2. If the user is not found, depending on the configured settings, ensure that the user is listed as a group member. With the example below, the user has to be under the User Control for the approved/blocked sender option to appear in the Quarantine portal. 

3. After the user is properly configured, save the settings by clicking Save and Exit.