Unable to install ITPAM Agent in Azure environment.
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Unable to install ITPAM Agent in Azure environment.

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Article ID: 279005

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

While migrating ITPAM from Onpremise to a cloud environment unable to install Agent on one of the servers.

Environment

ITPAM 4.3.5

Cause

The communication between the agent machine and server machine is not happening as the 81 port for the server node is blocked.

Resolution

The rules need to be modified on the Azure side for network configurations to allow the required port for agent-server communication.