Not able to access account admin Tab in the operator Console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Not able to access account admin Tab in the operator Console

Environment

UIM 23.4 with SQLServer DB

Resolution

For all UIM 23.4 beta customers, there are some additional instructions defined in the tech docs to follow while upgrading to UIM 23.4 GA.

It seems the section "Drop the Observability View Beta Menu" in the following tech doc is not fully followed. 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/23-4/upgrading/ca-uim-upgrade-step-3-deploy-the-upgrade/upgrade-uim-server.html

 

Below are the steps to resolve this issue (Assuming customer is using MSSQL DB, if is a different DB please contact Broadcom support)

• Run the following command in DB.

  drop table uim_navigation_menu;

• Execute the contents of the attached script (DB_script.txt) in DB

• Logout and login again to OC web app in browser