Failed to activate connector type on proxy connector server: Failed connect to proxy connector server

Products

• CA Identity Suite

Issue/Introduction

After upgrading IGA from 14.3 CP3 to 14.4 CP2, we often experienced errors related to the connectors to AD which caused the HR flow to fail.

We observed many errors as below:
Modify Active Directory Account "TestADAccount": Generated by Policy Xpress: Failed to execute ModifyActiveDirectoryAccount. ERROR MESSAGE: Active Dir. Account 'TestADAccount' on 'Test' modification failed: Connector Server Add failed: code 53 (UNWILLING_TO_PERFORM): failed to add entry eTNamespaceName=ActiveDirectory,dc=im,dc=etasa: JCS@Test112: Failed to activate connector type on proxy connector server: JCS@Test112: Failed connect to proxy connector server: ldap://localhost:20402 (ldaps://xx.xx.xx.xx:20411),

Environment

Release : 14.4.2
Component : CA Identity Manager

Resolution

The error did not occur after reconfiguring IM to directly address CCS and not JCS to perform AD operations.