NetOps Portal Alarm Service Status shows as Failed

Products

• Network Observability
• CA Performance Management
• Spectrum

Issue/Introduction

DX NetOps Portal is integrated with DX NetOps Spectrum.

The Portal Alarm Status Service on the System Status page is in a Fail state.

Why is the Alarm Status Service failed?

Why does the Alarm Status Service show as failed?

Why is the Alarm Status Service Status field showing Down?

Environment

All supported DX NetOps Portal releases

All supported DX NetOps Spectrum releases

Cause

The Spectrum Data Source (DS) is in a Busy state.

Resolution

One of the Spectrum Landscapes from the integrated OneClick host is in a down or failed state causing the Busy state for the Data Source.

Once the Data Source is Available again when all Landscapes are in a Green/Up state, the issue will be resolved.

Additional Information

The Fail or Down state for the Alarm Status Service will also appear if the Spectrum Data Source is in synchronization failure.