Changes in user store attributes are not reflected in the Global User of the Provisinioning Directory

Products

• CA Identity Suite

Issue/Introduction

Changes in user store attributes are not reflected in the Global User of the Provisinioning Directory

This occurs if you change attributes such as Last Name, for example, or a custom field associated with a Provisioning CustomField.
The change occurring from an Identity Manager Task such as "Modify User" out of the box does not go to the Global User.

Environment

Identity Manager 14.4.2 CHF01

Cause

UserSynchronization and AccountSynchronization  are Off in the Modify User Task

Resolution

Change Synchronization  to "On task completion" and  "Account Syncronization" to "On task completion" in the IM Task and the change in Custom Field will be pushed from IM to Provisioning Store CustomField as expected when running the Modification by the IM Task.

Additional Information

For more information about Account Synchronization settings please see:
Article 36126 - Explaining IM Task Settings (User Synchronization and Account Synchronization)