Adding Request Area properties to an email notification

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This document describes how to include the properties of a request area to an email notification

Environment

CA Service Management:  Service Desk Manager 17.x

Resolution

You will need to add the following to Notification Message Body of the Message Template:

@{call_req_id.properties.0.label} @{call_req_id.properties.0.value}

@{call_req_id.properties.1.label} @{call_req_id.properties.1.value}

If you have more properties, you will need to add more lines:

@{call_req_id.properties.2.label} @{call_req_id.properties.2.value}

@{call_req_id.properties.3.label} @{call_req_id.properties.3.value}

and so on...