Error found in log about Malformed resourceURL

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How the OOTB url address could be malformed? 

This is the error from bg-ca.log.

ERROR [Dispatch [Export to CSV Job [[xxx] : xxx tenant=clarity)] niku.njs (clarity::xxx:[no: å Export to CSV Job... () Error executing job: 6400089

java.lang.Exception: Export Job Failed: Malformed resourceUrl. resourceUrl should contain fields.

                at com.niku.njs.listeners.CSVExportJobListener.scheduledEventFired(CSVExportJobListener.java:335)

Environment

Clarity 16.1.1, 16.4.0

Resolution

There are few of possibilities where Malformed resourceURL messages can appear in the application log.

In this scenario export to CSV functionality job failed. By design the Export to CSV feature takes the API endpoint and uses its filters and passes them on to the Export to CSV job. 

If user attempts to click on Export to CSV while view is being loaded when message "Loading Data... Please wait" it may not be able to capture complete API URL parameters to pass to the job and cause job to fail.

To investigate further additional context can be provided over a Broadcom support case:

1. Occurrences of the error in application log
2. Is the exception found for only one user
3. Is it affecting a specific object instance
4. If the issue can be replicated then please capture the filters that are being passed on to the export job, the browser trace (HAR) file

Additional Information

This can relate to DE70443 :When a custom attribute has an API Attribute ID that contains the string 'limit', an Export to CSV job of a Grid that contains that attribute fails