Error: Unable to start 'dependent on' service: AeXSvc

Products

• Client Management Suite

Issue/Introduction

Unable to deploy software and send patches to managed machines.  

Errors in the Notification Server log included:

Description: Unable to start 'dependent on' service: AeXSvc
Timed out waiting for service 'AeXSvc' to reach state Running, or Paused, or Stopped.

Description: Failed to push the Symantec Management Agent to: '[ComputerName].WORKGROUP' (a61b2fac-1101-xxx-b140-bfbfc885a942 / 213420a7-2522-4239-xxxx-7bdc9365b3a1)
Failed to open the Service Console Manager on [ComputerName]. Return value=0, Error:800706ba

Description: Failed to push the Symantec Management Agent to: '[IP Address].<no domain>' (8b4de9eb-5edc-482c-xxx-1bed544a359a / 5c4d3aed-378a-4e0a-xxxx-9748782a8c0f)
Failed to open the Service Console Manager on [IP Address]. Return value=0, Error:800706ba

Logs on a Sym Agent machine showed:

Failed to download package '{DB87EDC8-C937-4801-xxxx-E712B1A00255}' from: http://(NSname)/Altiris/PackageShare/pkggroup_kzwxibg77qit7m5sabjjbjb4vfx2xkqo/IE11, local blocks: 0/27, error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond (0x8007274C)

Environment

ITMS 8.7.1

Resolution

Verified that the "Altiris Service" was started on the Notification Server.