Jaspersoft slow after upgrade or patch installation

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

You just applied a new patch for Jaspersoft or upgraded Jaspersoft and noticed slowness in Advanced Reporting and / or Jaspersoft console

Resolution

1. Run the SyncPPMContext command on the Clarity server: 
   admin jaspersoft syncPPMContext -userName superuser -password superuser 
2. Clear your browser caches
3. Retry connecting and see if that works
   If you still have the issue, plan the following after work hours: 
4. Stop the Jaspersoft service
5. Clear the /temp and /work folder in Jaspersoft Tomcat from all the contents
   • $JasperTomcat\temp
   • $JasperTomcat\work
6. Start Jaspersoft service again