NFA 23.3.3 - 24.3.6 500 errors after trying to login

Products

• Network Observability
• Network Flow Analysis

Issue/Introduction

After upgrading to NFA 23.3.3 24.3.6 you may run into an issue to where if you try to enter your LDAP / AD credentials to the NFA SSO page that it returns the error messages. 

This page isn't working 
500. That's an error

Environment

NFA 23.3.3 - 24.3.6

Cause

This is a known issue and bug for these versions of NFA:

NFA 23.3.3 / 23.3.4 Known Issues

This is fixed for the NFA 24.3.7 release.

 

Resolution

For 23.3.3 - 24.3.6 we need to get the encrypted LDAP Connection Password value from the NetOps Portal NetQoS Portal Database and manually insert it into the NFA database.

Note: Run the commands in Step 1 and Step 2 as-is.  Do not make any changes.  MySQL root password is required. Substitute your password with the default, 'root@123', if changed.

1. First start on the NetOps Portal Server and run the below query with the proper credentials. This will return the <encryptedvalue>.
   
   mysql -P3306 -D netqosportal -uroot -p -t -e "select PropValue from performance_center_properties where propname='LDAPConnectionPassword' and priority = (select max(priority) from performance_center_properties where propname='LDAPConnectionPassword' and deleted='N');"
   
   
2. Now on the NFA Console Server you can run the below command and substitute in the encrypted value from the above command from the Portal Server.
   
   mysql -P3308 -D reporter -uroot -proot@123  -t -e "REPLACE INTO performance_center_properties ( PropName, Priority, PropValue, Deleted, UpdatedOn ) VALUES( 'LdapConnectionPassword', '2', '<encryptedvalue>', 'N', unix_timestamp() );"
   
   
3. If you are on NFA 23.3.11 ONLY (this is resolved for 23.3.12), please run this one additional query:
   
   mysql -P3308 -D reporter -uroot -proot@123  -t -e "update performance_center_properties set propvalue='#0zq$1x3r&wpj][ ' where propname='NpcEncryptionDecryptionKey';"
   
   
4. Now you can restart the NFA Consoles "Performance Center SSO Service" 
   

   Depending on which version you originally installed when the NFA Console was first build, this service might have a slightly different name.  It might be:

   CA  Performance Center SSO Service

   Performance Center SSO Service

   DX Netops Performance Center SSO Service

 

1. You should now be able to log in.