Post Install Steps Stuck during pdm_configure

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

During upgrade to 17.4 the installer is stuck during post installation steps

The last logs in install.log show 

2024/01/20 11.42.29.184 INFO  [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [ConfigurationGenerator] Copying properties file (F:\CA\SERVIC~1\site\config.properties) to (F:\CA\SERVIC~1\site\config.properties_2024_01_20_11_42_29)
2024/01/20 11.42.29.189 INFO  [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [ConfigurationGenerator] Storing configuration properties file F:\CA\SERVIC~1\site\config.properties
2024/01/20 11.42.29.205 DEBUG [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [SDMPdmConfigure] SDM configuration response file creation returned with exitCode: 0

We also noticed nx,.env was not created

Cause

The installer is getting stuck during pdm_configure

We know this because the last logs share this in common:

2024/01/20 11.42.29.189 INFO  [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [ConfigurationGenerator] Storing configuration properties file F:\CA\SERVIC~1\site\config.properties
2024/01/20 11.42.29.205 DEBUG [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [SDMPdmConfigure] SDM configuration response file creation returned with exitCode: 0

Resolution

We quit the installer 

Ran pdm_configure manually

This resulted in the creation of nx.env

We then tried the installer again and the installer completed as expected

Additional Information

pdm_configure